I Forgot My Login Information

We are happy to retrieve your login information for you. For security reasons, we will provide you with a temporary password to log in with. This will require you to change the password when you log in (see above). There are 2 ways to request login information:


Changing Your Password

We provide users with their login information when they first become a user or when they forget their login information. If you do not remember your login information please see this section

Password Requirements

  • At least 7 characters long

  • Contains a mix of UPPERCASE and lowercase letters

  • Contains at least one number

Temporary Passwords

For security reasons, we require passwords to be changed when a user logs in with a temporary password. Temporary passwords are given out when a new user is created or when a user forgets their password. When you receive a temporary password follow these steps to change it:

  1. Click on the Customer Login section on our website

  2. Enter the login information you were given

  3. Enter the temporary password you were given into the Old password box

  4. Enter the password you would like in the New password and Confirm password box


Change Password On Your Own

Although we do not currently require users to periodically change their passwords, some users like to and we have provided this option. In order to change your password follow these steps:

  1. Click on the Customer Login section on our website and enter your login information

  2. Click on the ‘Settings’ Icon in the top right of the page

  3. Click on the ‘Change Password’ Button in the Password section

  4. Enter your old password into the Old password box

  5. Enter the new password you would like in the New password and Confirm password box

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